FAQs-HXVIEW/BOLLNG

Yes, this camera supports person detection.

This camera is suitable for both indoor and outdoor use. It is IP66 certified for weatherproofing, with an operating temperature range from -10°C to 55°C (14°F to 131°F), making it ideal for various environmental conditions. Additionally, it features a full metal casing, enhancing durability and resistance to external elements.

PIR sensors are more sensitive to the infrared radiations from humans or animals, and thus can dramatically reduce false alarms caused by fluttering moths or flying twigs.
Its full name is passive infrared sensor. It measures the infrared (IR) light radiating from objects with a temperature above absolute zero. When the amount of infrared radiation changes, it triggers detection.

No, the camera does not come with a micro SD card built in. But it has a micro SD card slot.
This camera supports Max. 128GB micro SD cards with FAT32 format and Class 10 or higher read & write speed.

Similar to your cellular phone, cellular security cameras need a SIM card with a data plan to tramsmit video signals over 3G/4G network.
The common SIM cards offered by carriers like T-Mobile and Vodafone can work for HXVIEW/BOLLNG 4G camers (as they can for your cellular phone). Click to check supported carriers in available countries and regions for this camera.
You can also contact our support team for consultation.

Data usage of this camera depends on the bitrate you set up. 1 hour of live feed in 4MP mode for one channel (default bitrate: 3Mbps) will use about 2GB of data. (In 4MP mode, only one channel is available for live feed). If you use 1GB of data to stream live feed in Fluent mode for one channel (default bitrate: 512kbps), you can watch for about 5 hours, while 1GB of data to stream live feed in Fluent mode for two channels at the same time (default bitrate: 512kbps for each) will last for about 2.5 hours. Based on that, you can estimate the data usage to choose the right data plan for you.

Please check our official website link supported SIM card provider to find the right Nano SIM card provider in your region. It is suggested you use the Nano SIM card we recommend on the official website, otherwise, it might have a compatibility issue.

The camera does not come with a built-in battery; however, it is designed to be powered by a rechargeable battery included with the solar panel.

No, the Duo 4G camera does not support a smart home.

Yes, you can turn off the spotlights manually.
By default, the camera's spotlight is activated in response to darkness：It automatically turns on when night falls.You can turn them off or adjust the brightness to your liking.
Please note that with the spotlights on you can enjoy clear color night vision, but if the spotlights are turned off, you will only see black and white images at night.

The camera works on 4G networks. It also supports 3G, which is not recommended though (since wireless companies are working to retire older network technologies). It does not support a 5G or 2G Nano SIM card.
Yet it does not matter whether you use a 4G or 5G mobile phone to access the camera. The camera needs a Nano SIM card of its own, which is totally irrelevant to your mobile's SIM card.
Note:
(1) The camera does not support a WiFi connection.
(2) As of July 1, 2022 T-Mobile’s older 3G UMTS network will be retired.