Help Center

 Please check the video for details: https://youtu.be/U4sAQjnUqRw

Our camera supports connecting to computer clients, the following link is the PC client software installation packages

https://www.ebulwark.com/pages/download-center

    Please check the video for details: https://youtu.be/0fjOty20j2I

(1) Log in to the HiP2P client. The default password is empty. Click "OK" to login.

(2)  Click the "config" button -> Click "Device Management" -> Click"Input UID" -> Enter the camera UID and password. 

 

(3)  Click "Preview" button -> Right-click the UID -> Select "Connected Device"

Three modes of night vision: Ordinary, Color, Intelligent.

(1) Ordinary:  The camera turns on the IR light at night to show the black and white image (View faster than Color mode).

(2) Color:  The camera turns on the floodlight at night to show the color image.

(3) Intelligent:  Intelligently turn on the floodlight once the alarm is triggered at night; When the alarm is not triggered at night, the floodlight is turned off intelligently and the IR light is always on.

How to open: Open "CamHipro APP", click the camera to enter the control interface, swipe to the third page, set the night vision mode you need.

Note: The description of the “Night vision mode” interface of CamHipro APP Android version and iOS version is slightly different, "Infrared mode" = "Ordinary".

Please check the video for details: https://youtu.be/dGOKj5f4WQ4

 For details, please check the video: https://youtu.be/G1ABa2jYrVg

1.1 Go to your cell phone’s Wi-Fi Setting -- search Wi-Fi signals -- connect the Wi-Fi.

The name of Wi-Fi Hot Spot is the UID on the camera (Wi-Fi name:IPCAM-900139

Camera default Wi-Fi Hot Spot password: 01234567

Tips:

1. Do not connect network Cable;

2. Only when the mobile phone is 3-5 meters away from the camera can the hot spot signal be detected, please close the mobile data when connect the camera Hot Spot;

3. First time connect camera power on after 10-20 seconds for self-test;

4. If there is no camera in the list, please press and hold the reset button for 15 seconds, the camera will be restored to factory settings;

1.2 Add Camera

Add your camera to “CamHipro” APP follow the steps of the below pictures.

Steps： 

1)add device ”IP Camera”;

2)Add Device in use;

3)Scan QR Code or search nearby device;

4)QR on IP Camera bottom or search nearby devices;

5)Device information including UID user name and password (default user name and password admin);

6)Device on line

1.3 Set IP Camera Wi-Fi with Router’s Wi-Fi, steps as follows:

1. How to start recording?

1.1 Insert micro SD card into the camera (Supports up to 128GB micro SD card).

1.2 From phone open CamHipro APP → click  setting → sd card plan recording → Enable record.

2. How to download recorded video files?

How to efficiently record to SD card or mobile phone?

1. What difference between SD card record from mobile phone manual record:

Recommended to use SanDisk, Kingston, Samsung, Toshiba, PNY Bianwei, Lexar brands SD card(Max 128GB)

2. SD card recording settings

2.1  24/7 continuous recording opening method：

2.2  Record by time period：

2.3  How to start alarm recording：

a. Humanoid detection alarm：

b. Motion detection alarm:

c. Sound detection alarm:

d. Linkage triggers the alarm:

Alone trigger：When humanoid or an object in motion is detected, the camera will trigger an alarm.

Linkage trigger：The camera will trigger an alarm only when a humanoid in motion is detected.

e. Trigger the alarm detection by time period:

3. Can't recognize the SD card?

1）Reinsert the SD card into the camera, turn off the power, and restart the camera!

4. How to format the SD card?

1. Check if the camera is successfully connected to power: Blocking the light sensor of the camera. If the camera infrared light is turned on at this time, it means that the camera has been successfully connected to the power supply. (The first time the PTZ camera is successfully connected to the power supply will perform a self-check, the camera will automatically pan and rotate, and the whole process lasts about 60s)

2. Check whether the local network is connected: use the network cable to connect the camera, and then use the CamHipro APP to connect the camera. If it can be connected, it proves that the local network is connected.

3. Check the WiFi signal strength: Please check first whether the camera antenna is damaged and whether the interface is tightened → Then open the 【CamHipro APP】 → Click the 【setting button】 → Click 【Wireless setting】 → Click 【Get the wireless network around the device】 → Check the WiFi signal strength, if the signal strength is too low, you need to improve the WiFi environment, for example, use a WiFi signal booster or place the camera where the WiFi signal strength is high

Email setting

1. Gmail mailbox settings

1.1 Enter the gmail settings menu and enable POP and IMAP in the "Forwarding and POP/IMAP" menu

1.2 In the account management settings, follow the operations shown in the figure below to enter the dedicated password obtaining page and obtain the 16-digit dedicated password.If two-step verification is not turned on, you need to turn on two-step verification first.

1.3 Click "Email Settings", enter the SMTP server address, server port number, mailbox name and password. After setting the email address, click "Test" to check. Then click "Apply" to save it.

1. Open CamHipro APP → Click  setting → Time setting → Sync with phone time

2. Setting time zone manual

(1) Open the CamHipro app on your phone -> Click "Setting" -> Select "Share" -> Share the QR code with your family.

(2) Let your family open the CamHipro app on their cellphone ->Click "+" add camera -> Select "Add a sharing device" -> Scan the shared QR code.

(2) Turn off the auto cruise: Select "Preset Position", enter "94", click "Call". 

Note: The "Preset position" interface descriptions of the Android version and iOS version of the CamHipro APP are slightly different, "Setting" = "Setup", "transfer" = "Call".               

 For details, please check the video: https://youtu.be/lj_ZrX9kid8

1.  Set the position to return to after the camera tracking ends. (Open the CamHipro app, swipe to the third page, select "Preset Position", enter "92" and click "Setup")

How to turn on automatic tracking: 

Open the CamHipro app, click the camera to enter the control interface, swipe to the third page, select "Preset Position", enter "92", click "Call" to turn on automatic tracking.

How to turn off automatic tracking：

Enter "94", click "Call" to turn off automatic tracking.

(2) Turn off the auto cruise: Select "Preset Position", enter "94", click "Call". 

Note: The "Preset position" interface descriptions of the Android version and iOS version of the CamHipro APP are slightly different, "Setting" = "Setup", "transfer" = "Call".               

 For details, please check the video: https://youtu.be/lj_ZrX9kid8

1.  Set the position to return to after the camera tracking ends. (Open the CamHipro app, swipe to the third page, select "Preset Position", enter "92" and click "Setting")

How to turn on automatic tracking: 

Open the CamHipro app, click the camera to enter the control interface, swipe to the third page, select "Preset Position", enter "92", click "Call" to turn on human tracking.

How to turn off automatic tracking：

Enter "94", click "Call" to turn off human tracking.

 Please check the video for details:  https://youtu.be/Zxp1IiUXKX0

(1) Turn on the red and blue lights: Open the "Camhipro" app, click on the camera to enter the control interface, swipe to the third page, select "Preset position", enter "37", click "Call".
(2) Turn off the red and blue lights:  Open the "Camhipro" app, click on the camera to enter the control interface, swipe to the third page, select "Preset position", enter "37", click "Setup".

Note: The "Preset position" interface descriptions of the Android version and iOS version of the CamHipro APP are slightly different, "Setting" = "Setup", "transfer" = "Call".               

 Please check the video for details:  https://youtu.be/bBuuzYM3oC0

(1) Turn on the red and blue lights: Open the "Camhipro" app, click on the camera to enter the control interface, swipe to the third page, select "Preset Position", enter "132", click "Call".

                                                 
(2) Turn off the red and blue lights: Open the "Camhipro" app, click on the camera to enter the control interface, swipe to the third page, select "Preset Position", enter "133", click "Call".

Note: The "Preset position" interface descriptions of the Android version and iOS version of the CamHipro APP are slightly different, "Setting" = "Setup", "transfer" = "Call".               

(2) Turn off the auto cruise: Select "Preset position", enter "103", click "Call". 

Note: The "Preset position" interface descriptions of the Android version and iOS version of the CamHipro APP are slightly different, "Setting" = "Setup", "transfer" = "Call".               

Please check the video for details:  https://youtu.be/p1xpJ52Tonw

(1) Turn on the automatic tracking:  Open the "CamHipro app", click on the camera to enter the control interface, swipe to the third page, select "Preset position", enter "99", click "Setup", then enter "100", click "Call".

(2) Turn off the Human tracking:  Open the "CamHipro app", click on the camera to enter the control interface, swipe to the third page, select "Preset position", enter "103", click "Call".

Note: The "Preset position" interface descriptions of the Android version and iOS version of the CamHipro APP are slightly different, "Setting" = "Setup", "transfer" = "Call".               

Use the power adapter to connect the screen → Turn on the screen's power switch → Long press the power button at the bottom of the camera → The camera's blue indicator light is always on → The camera automatically connects to the screen and can display videos without any settings.

Open the menu interface of Monitor → Select "System Setup" → Select "Wireless Internet" → Select "Hotsport list" → Select your home WiFi and enter the WiFi password → Click the QR code in the upper right corner of the interface → Open EseeCloud APP, click the "+" button, select "Scan to add", and scan the QR code in the Monitor interface to complete the addition.

"Open the menu interface of Monitor → Select "Match Code" → Turn on the camera power, then reset the camera → Click the "Match Code" button in the interface, wait for the system to automatically search and add the camera → After the camera is added successfully, click "Stop Add" to end.

Note: When adding a battery camera, the camera needs to be in the awakened state to be added successfully."

We recommend using the power adapter in the package to power the Monitor. If you need to use batteries, you can purchase additional 18650 lithium batteries to power the Monitor.

Solar cell power supply mode (default): The camera will only record when the alarm is triggered, until the detected target disappears from the monitoring area, and the maximum recording time is 3 minutes.

Power adapter power supply mode: The camera records continuously 24/7. (To enable this mode: first connect the 5V 1A power adapter to the camera and make sure the camera battery power is above 80% → enter the Monitor menu interface → select "Alarm Setup" → select the camera channel → select "Power Management" → set to "Keep Recording".

"Indoor" mode: The camera will wake up to record video when a person or moving object is detected.

"Outdoor" mode: The camera will wake up to record video only when a person is detected.

Setting it to "Outdoor" will reduce the frequency of the camera triggering the alarm. We recommend setting it to "Indoor" mode to avoid missing any important events.

The angle of camera installation will directly affect the triggering of PIR, for example:

a. The direction of horizontal movement with the triggering direction of the PIR device, that is, radial movement of objects, PIR triggering is the least sensitive, and even causes no triggering;

b. The direction of vertical movement with the triggering direction of the PIR device, that is, horizontal movement of objects, PIR triggering is more sensitive;

c. Do not install the camera in the corner of the door to avoid blocking the camera when the door is opened；

d. Do not install the camera in a backlight position facing the window. Backlight installation will reduce the sensitivity of PIR；

e. Ensure that the camera is installed at a 8.2-foot to 9.8-foot overlooking angle, otherwise it will affect the PIR triggering.

We recommend that you refer to the above camera installation standards and readjust the camera installation position.

Open the menu interface of Monitor → select "Alarm Setup" → select the camera channel → select "Video Cover" → select the privacy area you need to cover → click the return button in the upper left corner, and click "Return" to complete the setting.

Open the menu interface of Monitor → select "Alarm Setup" → select the camera channel → select "Ircut mode" → select full color or infrared night vision mode according to your needs.

1. Insert the SIM card when the camera is powered cut, then turn on the camera (make sure the device has enough power, if the camera has run out of power, the device does not show any indicator lights), check if the SIM card is inserted correctly, the blue indicator light will always be on after the SIM card is inserted and recognized by the device.

2. Add the camera via CamHipro APP

1. Use the power adapter to connect the Monitor and turn on the Monitor's power switch (at the bottom of the device);
2. Long press the camera's power button, and the camera will play a burst of music when it turns on, and the indicator light will be on yellow;
3. The camera will automatically connect to the Monitor and display the video without any settings.

1. Open the "System Setup" interface of Monitor, click "Network", select "Connect to router (wireless)", click "open", click "Select Wi-Fi network", select your home WiFi, enter the WiFi password, and click "Save Changes";
2. Return to the real-time preview interface of Monitor, click the QR code in the lower right corner with the left mouse button, and the "Cloud ID" of Monitor will pop up;
3. Open EseeCloud APP on your mobile phone, click the "+" button, select "Scan to add", and scan the "Cloud ID" in the Monitor interface to complete the addition.
After the APP is successfully added, it will prompt whether to purchase cloud storage. Just click "Skip" in the upper right corner, and then click "Don't experience" to refuse to purchase. Our solar kit has a built-in hard drive, so there is no need to purchase cloud storage separately.

1. Turn on the camera, then long press the reset button of the camera to restore the camera to factory settings;
2. Open the "System Setup" interface of Monitor, select "Camera", click the "+" icon, click "Continue", wait for the system to automatically search and add the camera, and the system will issue a voice prompt after successful addition;
3. After successful addition, click "Continue" to end the addition.
Note: When adding a battery camera, the camera needs to be in the awakened state to add successfully.

Solar cell power supply mode (default): The camera will only record when the alarm is triggered, until the detected target disappears from the monitoring area, and the maximum recording time is 3 minutes.
Power adapter power supply mode: The camera records continuously 24/7. (To enable this mode: first connect the 5V 1A power adapter to the camera and make sure the camera battery is above 80%, then open the "System Setup" interface of Monitor, select "Camera", select the camera channel, click "Recording mode", set the camera recording mode to "Keep recording", and click "Save Changes".)

The angle of camera installation will directly affect the triggering of PIR, for example:
a. The direction of horizontal movement with the triggering direction of the PIR device, that is, radial movement of objects, PIR triggering is the least sensitive, and even causes no triggering;
b. The direction of vertical movement with the triggering direction of the PIR device, that is, horizontal movement of objects, PIR triggering is more sensitive;
c. Do not install the camera in the corner of the door to avoid blocking the camera when the door is opened;
d. Do not install the camera in a backlight position facing the window. Backlight installation will reduce the sensitivity of PIR;
e. Ensure that the camera is installed at a 8.2-foot to 9.8-foot overlooking angle, otherwise it will affect the PIR triggering.
We recommend that you refer to the above camera installation standards and readjust the camera installation position.

a. After the camera triggers an alarm, the camera will enter the working mode, the monitor will automatically play the real-time picture, and the hard disk will start recording. The default maximum recording time is 3 minutes.
b. After the camera alarm ends, the camera will enter the standby state and the monitor will change to a still picture. Once the camera triggers an alarm again, the monitor will automatically display the real-time dynamic picture.